Frequently Asked Questions

Check most frequently asked questions here
Returns and Refunds
The Artisans and Pülasü Collective
Caring for your piece(s)
General Questions
Shipping Information
Returns and Refunds
Can I return or exchange my piece(s)?

RETURNS

Of course you can. All pieces are checked and inspected before being shipped out to ensure they meet our highest standard of quality before arriving at your doorstep. Though, we understand you may not be satisfied with an item or it is defective upon arrival. 

Contact us within 14 days of receiving your order.

EXCHANGES

We do offer exchanges. Send us an email at pulasuco@gmail.com
What if the item(s) I received are incorrect or damaged?

If you are not satisfied with your order, send us an email at pulasuco@gmail with the following details: 

-Order number

-Order confirmation

-Any photos of the faulty piece(s) 

How long is the returns/refunds process?

RETURNS

Once we receive your returned item, we will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request.

Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed and provide you further return instructions.

You are responsible for paying the return shipping fees. We will deduct the cost of return shipping from your refund and send you a return shipping label to make things easier for you.

When will I receive my refund?

All payments will be refunded on your original payment method (minus any shipping fees). Take into consideration that it can take some time for your bank or credit card company to process and post the refund too. 

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-14 business days of receipt of the returned item or cancellation request.



When will I receive my refund?

All payments will be refunded on your original payment method (minus any shipping fees). Take into consideration that it can take some time for your bank or credit card company to process and post the refund too. 

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-14 business days of receipt of the returned item or cancellation request.

Can I return or exchange my piece(s)?

RETURNS

Of course you can. All pieces are checked and inspected before being shipped out to ensure they meet our highest standard of quality before arriving at your doorstep. Though, we understand you may not be satisfied with an item or it is defective upon arrival. 

Contact us within 14 days of receiving your order.

EXCHANGES

We do offer exchanges. Send us an email at pulasuco@gmail.com
What if the item(s) I received are incorrect or damaged?

If you are not satisfied with your order, send us an email at pulasuco@gmail with the following details: 

-Order number

-Order confirmation

-Any photos of the faulty piece(s) 

How long is the returns/refunds process?

RETURNS

Once we receive your returned item, we will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request.

Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed and provide you further return instructions.

You are responsible for paying the return shipping fees. We will deduct the cost of return shipping from your refund and send you a return shipping label to make things easier for you.

When will I receive my refund?

All payments will be refunded on your original payment method (minus any shipping fees). Take into consideration that it can take some time for your bank or credit card company to process and post the refund too. 

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-14 business days of receipt of the returned item or cancellation request.



When will I receive my refund?

All payments will be refunded on your original payment method (minus any shipping fees). Take into consideration that it can take some time for your bank or credit card company to process and post the refund too. 

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-14 business days of receipt of the returned item or cancellation request.

Who are we?
We are a small, social enterprise that is dedicated to supporting Indigenous artisans and families out of Colombia. Pülasü's main focus is to show everyone the work of amazingly talented artisans, pattern makers, and designers we collectively work with while paying artisans fair prices for all creations made and promoting their work on a global scale.
Who do we work with?
We work directly with Wayuu, Embera Eyabida, Misak, and Inga communities from various parts of Colombia. These unique pieces are not fast-fashion "products". Instead, these are creations that take time to make by gifted hands that continue to weave and bead long-held traditions passed down from generation to generation. Each community we work with has their own history, practices, and art forms. You’ll see that every piece is a direct reflection of those communities. They work from the comfort of their homes and on their own schedule, which allows them to spend more time with their families and no time on the streets selling their work for a low or negotiated price.
How do we help our partners?
We collectively work together with artisans, they do not work for us. We financially contribute to the communities and families by buying their work at a higher and honest price, which allows them to profit off their work and make more money than what they would gain if they sold on the street or at local markets. We have been working with the same artisans for 2+ years, providing them a steady income that is above the average minimum wage in Colombia (which is very low).
Do we negotiate prices with our partners?

Absolutely not. Nor will we ever negotiate prices with any artisan. For many Indigenous artisans (especially women) in Colombia, it is nearly impossible to gain a livable wage while competing at an economic level with other local businesses. This leaves them with the unfortunate decision of having to undersell their crafts and do so under harsh working conditions by moving to nearby cities.

Whatever an artisan asks for, is what we rightfully pay and even encourage them to raise their prices.

What material is the beaded jewelry made from?

All beaded jewelry is made from glass beads. All earring hooks are either hypoallergenic sterling, nickel-free silver or 14k gold. 

Care instructions:

Do not apply heavy perfumes or creams directly to the beaded piece.
Clean with a dry cloth or soft towel and store in a dry area.

What material are the Wayuu bags made from?

All Wayuu bags, punch needle pieces, and clutches are made from 100% acrylic thread.
Making them extra durable, anti-color fading, easy to maintain, and hypoallergenic.

Care instructions:

Spot treat any stains with a bit of mild soap, a soft brush, and warm water.  Rinse and repeat if needed. 

Hang to dry, do not tumble dry as it might ruin the tassels.

Do not use any detergents with bleach.

I am in love with a sold-out item, how can I purchase it?

Special request orders may take up from 5-7 weeks. This is because all items we carry are handmade and shipped from various parts of Colombia.

You can request a custom order via email at pulasuco@gmail.com detailing your special request.

Please make sure you include in your email:

  • The link of the sold out product if available or a screenshot
  • The picture of the product or similar item you want
  • Any variations or customizations needed (longer bag strap, longer neck length, special color request, etc.
  • Your location (country/zip code)
How can I cancel my order? How can I change my address?

Can I cancel my order?

If you want to cancel your order, you should contact us as soon as possible. Preferably 24 hours after placing your order!

Please contact us at pulasuco@gmail.com

 

Can I change my address on the order?

Contact us as soon as possible if you want to change your address! Double check your order confirmation email to ensure your address is correct and up to date. 

Please contact us at pulasuco@gmail.com

Is shipping free within the USA?

Yes! All orders that are shipped within the USA are free of charge for standard shipping. This includes Puerto Rico, Alaska, and Hawaii.
If you need expedited shipping, send us an email to pulasuco@gmail.com

Do you ship overseas? What about customs fees?
Yes, we ship worldwide! International shipping rates will be calculated at checkout. All international orders that exceed $140+ will be shipped free of charge.

CUSTOMS - IMPORT FEES & LOCAL TAXES  

You will be responsible for paying any duties, import fees, or taxes charged by your local government.  For more information about any additional taxes and import fees that may be charged in your country, contact your local customs office.

 
How long will it take to receive my order?

We ship ALL domestic and international orders using USPS (United States Postal Service).

You will receive an order confirmation number via email once your order has been placed.

Orders are ready to ship within 1-3 business days. When your order has been shipped, you will receive a shipping confirmation email with details regarding your tracking number.

💌 Standard USPS shipping within the USA typically takes 3-7 business days. 

✈️  USPS INTERNATIONAL SHIPPING 

Using First Class Mail International, deliveries can take between 7–21 days to arrive, although USPS does not guarantee delivery dates or times. 

Oops, your search did not match any FAQs